Get in Touch With Us
Have a question, a suggestion, or something you'd like us to look into? We're here to help. Whether you've spotted something on the site that needs updating, want to share feedback, or simply need a bit of guidance, reaching out is straightforward.
We read every message we receive and aim to respond within two working days. No automated replies, no runaround — just a real response from someone who has actually read what you wrote.
When to Contact Us
There are plenty of reasons people get in touch, and all of them are welcome. Here are some of the most common:
- You've found information on the site that looks out of date or inaccurate
- You have a general question about the content we publish
- You'd like to flag a concern or share a personal experience
- You have a suggestion for a topic or area we haven't covered yet
- You're a responsible gambling organisation and want to discuss a partnership or resource link
- You've encountered a technical issue while browsing the site
Whatever your reason, there's no need to overthink it. If something's on your mind, send it over.
How to Reach Us
The quickest and most reliable way to contact us is by email. Drop us a message at [email protected] and include as much detail as you can. The more context you give us, the faster and more accurately we can respond.
If you're writing about a specific page or piece of content, it helps to include the page title or URL so we can find it quickly.
A Note on Response Times
We typically reply within two working days, Monday to Friday. Messages sent over the weekend or on bank holidays will be picked up at the start of the next working week. During particularly busy periods, it may take a little longer, but we will always get back to you.
Responsible Gambling
If you or someone you know is struggling with gambling-related harm, please do not wait for a reply from us. Contact GamCare on 0808 8020 133 or visit BeGambleAware.org for immediate, confidential support. These services are free and available around the clock.
We take the wellbeing of our readers seriously, and we're committed to providing content that is accurate, balanced, and mindful of the risks involved in gambling.